Frequently Asked Questions
Everything you need to know about shopping Japanese fashion.
Do you ship internationally from Japan?
Yes, we ship to over 100 countries worldwide. We offer several shipping methods including DHL, EMS, and standard airmail to ensure your Japanese fashion finds reach you safely.
How do Japanese clothing sizes compare to US or EU sizes?
Japanese sizes generally run smaller than Western sizes. We recommend checking the specific measurements provided on each product page or sizing up by one to two sizes for a more comfortable fit.
What is your return policy for apparel?
We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Please note that return shipping costs to our warehouse in Japan are the responsibility of the customer.
Are the products sold on OMG Japan authentic?
Absolutely. We source all our products directly from authorized retailers and official brand boutiques in Japan to guarantee 100% authenticity for every item in our collection.
Will I have to pay import duties or taxes?
Depending on your country's regulations, you may be subject to import duties and taxes once the parcel reaches your border. These fees are determined by your local customs office and are not included in our shipping rates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to provide a secure and seamless checkout experience.